We want your business, not just once but for repeat orders. To ensure that we deserve your trust, we want you to be satisfied with your purchase! In the event that you wish to return the product purchased on this website due to our errors or omissions or a defective product please contact us at our email address so we can correct the problem. At your request either a full refund or replacement of goods or parts will be made within 30 days. (Refunds will not include shipping costs unless agreed to prior to purchase.)
Having no control over the use of our products and since any product is open to misuse, under no circumstances will Eyefatigue.com be liable for any loss, expenses, actual or consequential damage to persons or property of any kind arising out of the use or inability to use our products.
Standard Terms and Conditions of Sale
These terms and conditions of sale (“Terms and Conditions of Sale”) explain your rights and obligations in relation to any purchase, order, receipt or delivery of any product from Eyefatigue.com
Subject to product availability, your product will be shipped within two working days. For US Customers we courier all packages into Buffalo, NY, where they then enter the US Postal Services as first class mail. This is to avoid delays for customs security inspections.
In the event that you wish to return the product purchased on this website due to our errors or omissions or a defective product please contact us at our email address or by phone so we can correct the problem. Within 30 days of your purchase either a full refund or replacement of goods or parts will be made.
We make every effort to see that products are of high quality and want our customers to be happy with their purchase. Our internet pricing is aggressive and does not allow us to offer extended warranty. Certainly any problem developing within 30 days will be corrected by us. Product problems after this initial 30 days will be handled on a case by case basis with free replacement parts made on a goodwill basis if at all. Repair or replacement parts are always available at reasonable prices.
Limitation of Liability
The maximum liability of Eyefatigue.com shall not exceed the actual purchase price of the product. Eyefatigue.com shall not be liable for special, incidental, consequential, or indirect damages.
These eyeglasses and frames are for office or home use and not for sports participation, or for correcting vision while operating any kind of vehicle!
Jurisdiction for handling disputes arising out of or in connection with our sale of goods
In all cases disputes arising out of our sale of goods and the use to which they are put by the consumer/customer will be governed by Canadian Law and the Courts of the Province of Ontario, Canada. All dealings, correspondence and contracts between us will be made or conducted in the English language.
You may have other rights granted by law and these Terms and Conditions of Sale do not affect these rights.
Why Do We Need Your Personal Information?
You may visit the Eyefatigue.com website without providing us with any information. We do however require information from you in order to provide you with satisfactory customer service. We require this data for the following uses:
- To maintain a commercial relationship
- Provide you with ongoing service
- Respond to your inquiries
- Fulfilling your orders
- Basic Email communications with you – confirmation of orders, notification of shipment, etc.
- To comply with legal requirements
Who might Eyefatigue.com share your information with?
Details regarding your name, company and shipping information are of course supplied to our shipping agents, carriers and brokers for the purpose of shipping the product to you. This is necessary for you to receive your order on time.
Agents acting on our behalf for the purposes of payment, account processing and debt collection. If you purchase a product from us, the information you give, – such as your credit card number, purchase information, and contact information, – is provided to our credit card processing agent.
Government agencies, departments or ministries and their duly appointed agents which require information for purposes of taxation, customs and revenue or other needs as required by law.
Any other purpose as required by law.
Who will Eyefatigue.com not share your information with?
Eyefatigue.com has great respect for the privacy of our users! Any and all information collected on our site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise disclosed.
We will not share any information we collect from you with third parties, except to the extent necessary under circumstances required by law.
You will not be contacted directly by any third party as a result of your relationship with us unless you have given us permission to do so.
Security of Your Personal Information
Any business partners with whom we share your information will be subject to confidentiality restrictions which prevent them from sharing your personal information with others.
Eyefatigue.com’s website has security measures in place to protect the loss, misuse, and alteration of the information under our control.
Eyefatigue.com analyzes our website logs to constantly improve the value of the materials available on the site. Our website logs do not personally identify users, and we make no attempt to link this information with the individuals that actually browse the site. This information is used for demographic, traffic pattern and link tracking purposes only.
Eyefatigue.com does not use nor do we plan to use “cookie” technology on our website beyond that necessary to keep track of orders and order payments.
Once you have placed an order, we will send you an e-mail confirming receipt of your order.
We have chosen PayPal.com to handle our credit card transactions due to the high level of encryption and security offered through their site where all credit card information is received and processed.
When you enter credit card information to complete a purchase or verify data you will be entering that information on a secure server at PayPal. Your credit card information will never be stored on our servers.